Shipping Policy

At ACUEL we are all about creating high quality products with the lowest possible price tag. All products available on our website qualify for free standard shipping

 

1. How long does delivery take?

We will ship within 2-3 bussiness days after the order is placed. You will receive within 5-7 business days.

Affected by Covid-19, there will be some delay on the delivery.

2. Where do you ship?

US only. We only ship to the 48 contiguous states. We currently do not ship to Hawaii, Alaska, Puerto Rico, or Guam. We also do not ship to FPO, APO, or PO Boxes. Thank you for your understanding.

3. How will my delivery be shipped?? 

All ACUEL orders ship out via FedEx or UPS,.

4. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

5. Can I track my order?

Absolutely! We always want you in the loop. Tracking information will automatically be sent to your email once your order has shipped, and updates will be emailed to you as well.

6. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

7. What do I need to do when I received a different product than what I ordered?

Please contact our customer support at support@ACUEL.com.

8.Is your website secure?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.